• 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Service Delivery Policy

This Service Delivery Policy explains how QB Swift Limited delivers digital, software-related, support-based, and consulting services purchased or requested through qbswiftlimited.com.

By placing an order, submitting a purchase request, or requesting support through our website, you agree to this Service Delivery Policy.

1. Company Information

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Website: qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com
Support Email: support@qbswiftlimited.com
Phone: +852 9854 7967

2. Nature of Our Services

QB Swift Limited provides digital and service-based offerings. These may include:

  • QuickBooks plan guidance
  • QuickBooks Online assistance
  • QuickBooks Enterprise guidance
  • QuickBooks setup support
  • QuickBooks installation support
  • QuickBooks migration assistance
  • QuickBooks payroll support
  • Bookkeeping support
  • Consulting and customer support services
  • Product/service purchase assistance

Our services are generally delivered digitally through email, phone, online communication, website forms, account-related instructions, or support coordination. We do not normally ship physical goods.

3. No Physical Shipping

Because our products and services are digital/service-based, physical shipping is not applicable unless expressly stated in writing.

Customers will not usually receive a physical parcel, package, courier shipment, or postal delivery from QB Swift Limited.

4. Service Delivery Method

Depending on the product or service selected, delivery may include one or more of the following:

  • Email confirmation
  • Phone or support communication
  • Service instructions
  • Setup guidance
  • Product/service information
  • Account-related assistance
  • Remote support coordination
  • Billing or order-related communication
  • Follow-up support from our team

The exact delivery method may vary depending on the customer’s request, selected service, order status, and required support scope.

5. Order Review Before Delivery

Some orders or service requests may be reviewed before delivery begins. This may include checking:

  • Customer contact details
  • Billing details
  • Selected product or service
  • Service requirements
  • Business information
  • Order accuracy
  • Eligibility or suitability for the requested service
  • Fraud, misuse, or security concerns

QB Swift Limited may contact the customer for additional information before service delivery begins.

6. Delivery Timeframe

Delivery and response times may vary depending on the service type and customer requirements.

Typical response or delivery expectations may include:

  • Initial enquiry response: within a reasonable business timeframe
  • Order review: after required information is received
  • Setup/support guidance: based on service scope and availability
  • Billing-related support: after order and payment information is reviewed

Delays may occur if customer information is incomplete, incorrect, unavailable, or requires further verification.

7. Customer Responsibilities

To help us deliver services properly, customers must provide accurate and complete information, including:

  • Full name
  • Email address
  • Phone number
  • Business or company details, where applicable
  • Correct product/service selection
  • Order number, if available
  • Details of the required support
  • Any requested documents or account-related information

QB Swift Limited is not responsible for delays caused by incorrect information, lack of response, missing details, third-party account restrictions, or customer-side technical issues.

8. Service Start

A service may be considered started when QB Swift Limited begins any of the following:

  • Reviewing the order
  • Responding to the support request
  • Providing setup guidance
  • Providing product/service instructions
  • Starting consulting or bookkeeping-related support
  • Coordinating account or software-related assistance
  • Communicating service-specific next steps

Once service delivery has started, cancellation or refund eligibility may be limited according to our Return & Refund Policy.

9. Third-Party Software and Platforms

Some services may involve third-party software, platforms, accounts, or providers, including QuickBooks-related products and services.

Third-party platforms may have their own delivery timelines, approval processes, account requirements, availability, restrictions, pricing, and support rules.

QB Swift Limited is not responsible for delays, access issues, account restrictions, technical outages, pricing changes, or service limitations caused by third-party providers.

10. Payment and Delivery

Service delivery may begin only after the order is accepted, required customer information is received, and any applicable payment or billing step is completed.

Payment availability and processing may depend on third-party payment gateways, payment verification, banking systems, and compliance checks.

11. Failed or Delayed Delivery

If a service cannot be delivered due to an issue on our side, QB Swift Limited may contact the customer to resolve the issue, offer an alternative arrangement, or review the order status.

Delivery may be delayed or paused if:

  • Customer details are incomplete
  • Customer does not respond
  • Payment or billing review is pending
  • The selected service requires clarification
  • Third-party systems are unavailable
  • Fraud or security checks are required
  • The requested service is outside our support scope

12. Communication Channels

Customers may receive service delivery updates through:

  • Email
  • Phone
  • Website contact form
  • Billing support communication
  • Customer support communication

For support-related questions, contact: support@qbswiftlimited.com
For billing-related questions, contact: billings@qbswiftlimited.com

13. Service Scope

The service scope is based on the product or service selected by the customer and any written confirmation provided by QB Swift Limited.

Unless separately agreed in writing, our service delivery does not include:

  • Legal advice
  • Tax advice
  • Financial investment advice
  • Guaranteed business results
  • Guaranteed software approval
  • Guaranteed third-party platform outcomes
  • Direct control over third-party software policies or systems

14. QuickBooks and Intuit Disclaimer

QuickBooks and Intuit are trademarks or registered trademarks of Intuit Inc. QB Swift Limited is an independent service provider and is not Intuit’s official website unless expressly stated.

Any QuickBooks-related guidance, setup support, consulting, product assistance, or service support provided through this website is offered independently by QB Swift Limited.

15. Changes to This Service Delivery Policy

QB Swift Limited may update this Service Delivery Policy from time to time to reflect changes in our services, delivery methods, website, payment systems, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Service Delivery Policy or need help with an order or service request, please contact us:

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Support Email: support@qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com
Phone: +852 9854 7967

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