• 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Payment Verification Policy

This Payment Verification Policy explains how QB Swift Limited may review, verify, and process customer orders, payment requests, billing details, and service purchases made through qbswiftlimited.com.

By placing an order, submitting a purchase request, requesting support, or making a payment through our website, you agree to this Payment Verification Policy.

1. Company Information

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Website: qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com
Support Email: support@qbswiftlimited.com
Phone: +852 9854 7967

2. Purpose of Payment Verification

QB Swift Limited may use payment verification steps to help protect customers, reduce billing errors, prevent unauthorized transactions, confirm service suitability, and ensure that the correct product or service is selected before processing.

Payment verification may help us:

  • Confirm customer identity and contact details
  • Review billing and order information
  • Reduce fraud, misuse, or unauthorized activity
  • Confirm the selected product or service
  • Clarify business or support requirements
  • Prevent incorrect purchases
  • Improve customer support and order accuracy
  • Ensure payments are processed through approved channels

3. When Verification May Be Required

Payment or order verification may be required before, during, or after an order is placed.

Verification may be required when:

  • A customer purchases or requests a QuickBooks-related product or service
  • Billing details require confirmation
  • The selected service requires review before processing
  • Customer information appears incomplete, inaccurate, or inconsistent
  • The order value is high
  • A payment provider, bank, or gateway flags a transaction
  • Fraud prevention or security checks are required
  • The customer requests billing or payment support
  • QB Swift Limited needs to confirm service eligibility or requirements

4. Information We May Request

To verify an order or payment request, we may ask for reasonable information such as:

  • Full name
  • Email address
  • Phone number
  • Billing details
  • Business or company information
  • Order number or reference number
  • Product or service selected
  • Payment status or transaction reference
  • Additional information needed to confirm the order

We will not ask customers to provide unnecessary sensitive information through insecure channels.

5. Payment Processing

Payments may be processed through third-party payment providers, banks, gateways, or approved payment systems. These providers may conduct their own security checks, fraud checks, identity checks, or payment reviews.

QB Swift Limited does not control the internal review processes of third-party payment providers, banks, card networks, or payment gateways.

Payment processing may be delayed if:

  • The payment provider requires review
  • Customer details are incomplete
  • Billing information does not match
  • The transaction is flagged for security reasons
  • Additional confirmation is required
  • The customer does not respond to verification requests
  • The selected service requires manual review before processing

6. Order Review Before Service Delivery

Some orders may be reviewed before service delivery begins. This review may include checking:

  • Product/service selection
  • Contact details
  • Billing information
  • Service requirements
  • Customer eligibility
  • Payment status
  • Fraud or misuse risk
  • Availability of the requested service

QB Swift Limited reserves the right to delay, decline, cancel, or request additional information for any order where verification is incomplete or concerns exist.

7. Customer Responsibility

Customers are responsible for providing accurate and complete information during the order and payment process.

Customers must ensure that:

  • Contact details are correct
  • Billing information is accurate
  • The selected product or service matches their requirement
  • They respond to verification requests in a reasonable time
  • They do not submit false, misleading, or unauthorized payment information
  • They use only payment methods they are authorized to use

QB Swift Limited is not responsible for delays caused by incorrect information, non-response, third-party bank checks, payment provider reviews, or customer-side issues.

8. Payment Confirmation

A payment may be considered confirmed only when:

  • The payment provider confirms successful payment
  • QB Swift Limited receives payment confirmation
  • Order information is reviewed and accepted
  • Any required verification has been completed
  • The order is approved for processing or service delivery

An automatically generated website order notification does not always mean the order has been fully reviewed, accepted, or approved.

9. Failed, Declined, or Pending Payments

If a payment fails, is declined, remains pending, or requires additional review, QB Swift Limited may contact the customer for clarification or next steps.

Service delivery may not begin until payment status and order details are confirmed.

QB Swift Limited is not responsible for payment failures caused by banks, card issuers, payment gateways, insufficient funds, incorrect billing details, customer-side restrictions, or third-party technical issues.

10. Fraud Prevention and Security

QB Swift Limited may take reasonable steps to prevent fraud, misuse, chargebacks, unauthorized transactions, and suspicious activity.

We may refuse, cancel, pause, or investigate an order if:

  • The transaction appears suspicious
  • Customer information is inconsistent
  • Payment authorization is unclear
  • Unauthorized payment use is suspected
  • Required verification is not completed
  • The order may breach our policies or third-party terms

We may share relevant transaction or order information with payment processors, banks, fraud prevention services, legal authorities, or professional advisors where required and permitted by law.

11. Verification Communication

Payment or order verification may be handled through:

  • Email
  • Phone
  • Website contact form
  • Billing support communication
  • Customer support communication

For billing-related questions, contact: billings@qbswiftlimited.com
For service/support-related questions, contact: support@qbswiftlimited.com

12. Refunds and Cancellations

Refund and cancellation eligibility is governed by our Return & Refund Policy.

If an order is cancelled before service work begins and payment has already been collected, QB Swift Limited may review the order for possible refund according to the Return & Refund Policy.

If service work has started, support has been provided, or third-party costs have been incurred, refund eligibility may be limited.

13. Chargebacks and Disputes

If you believe there is a billing issue, please contact us first at billings@qbswiftlimited.com so we can review the matter and attempt to resolve it.

If a chargeback or payment dispute is filed, QB Swift Limited may provide order details, communication records, transaction evidence, service records, and policy references to the relevant payment provider or bank.

14. Third-Party Payment Providers

Third-party payment providers may have their own policies, verification requirements, privacy practices, processing times, and dispute procedures.

QB Swift Limited is not responsible for third-party payment provider decisions, delays, holds, compliance reviews, gateway restrictions, or payment processing failures.

15. QuickBooks and Intuit Disclaimer

QuickBooks and Intuit are trademarks or registered trademarks of Intuit Inc. QB Swift Limited is an independent service provider and is not Intuit’s official website unless expressly stated.

Any QuickBooks-related guidance, setup support, consulting, product assistance, or service support provided through this website is offered independently by QB Swift Limited.

16. Changes to This Policy

QB Swift Limited may update this Payment Verification Policy from time to time to reflect changes in payment systems, security processes, legal requirements, website functionality, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions about this Payment Verification Policy or need help with billing verification, please contact us:

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Billing Email: billings@qbswiftlimited.com
Support Email: support@qbswiftlimited.com
Phone: +852 9854 7967

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