• 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong

Return & Refund Policy

1. Company Information

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Website: qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com
Support Email: support@qbswiftlimited.com
Phone: +852 9854 7967

2. Nature of Our Products and Services

QB Swift Limited provides digital, software-related, and service-based offerings. These may include:

  • QuickBooks plan guidance
  • QuickBooks setup assistance
  • QuickBooks installation support
  • QuickBooks migration support
  • QuickBooks Enterprise guidance
  • Payroll-related support
  • Bookkeeping support
  • Consulting and customer support services
  • Digital/service-based purchase assistance

Our products and services are generally not physical goods. Therefore, physical product returns and shipping returns do not apply unless expressly stated.

3. General Refund Position

Refund eligibility depends on the status of the order, the type of service purchased, whether service delivery has started, whether access or support has been provided, and whether third-party costs or software-related arrangements have already been initiated.

Refunds are not automatically guaranteed after an order is placed.

Each refund request will be reviewed based on the specific facts of the order.

4. When Refunds May Be Considered

QB Swift Limited may consider a refund in situations such as:

  • Duplicate payment was made by mistake
  • Incorrect amount was charged due to a technical or billing error
  • Order was cancelled before service work started
  • Service could not be initiated by QB Swift Limited
  • Product or service was unavailable after purchase
  • Customer submitted a cancellation request before any setup, support, activation, or service work began

If a refund is approved, the refund will usually be processed through the original payment method where possible.

5. Non-Refundable Situations

Refunds may not be available in the following situations:

  • Service work has already started
  • Setup, consultation, onboarding, migration, installation, or support assistance has already been provided
  • Access, instructions, service guidance, or account-related support has been delivered
  • Customer provided incorrect information that delayed or prevented service delivery
  • Customer changed their mind after service delivery began
  • Customer failed to respond or provide required information
  • Customer’s third-party software account, subscription, or external platform caused the issue
  • Third-party provider charges, gateway fees, software costs, licensing costs, or processing charges have already been incurred
  • The issue is outside QB Swift Limited’s control
  • The customer did not review product/service information before purchase

6. Digital Services and Service Start

Because our offerings are digital and service-based, once work begins or service support is provided, the order may become partially or fully non-refundable.

If a customer requests a service to begin immediately, any refund request may be reduced by the value of work already completed or support already provided.

7. Cancellation Requests

If you want to cancel an order, contact us as soon as possible at:

Support Email: support@qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com

Please include:

  • Full name
  • Email used for purchase
  • Order number, if available
  • Product/service purchased
  • Reason for cancellation or refund request
  • Any supporting details

We will review your request and respond within a reasonable time.

8. Order Review and Verification

Some orders may require review, confirmation, or additional verification before they are processed. If an order cannot be verified, contains incorrect information, or raises security concerns, QB Swift Limited may cancel or delay the order.

If payment has already been collected and the order is cancelled by QB Swift Limited before service delivery starts, a refund may be issued after review.

9. Third-Party Software and Provider Fees

Some services may involve third-party tools, software platforms, payment processors, or external service providers. These third-party providers may have their own refund, cancellation, billing, or subscription policies.

QB Swift Limited is not responsible for refund decisions, delays, charges, restrictions, or account actions made by third-party providers.

Where third-party costs are incurred, such costs may be non-refundable.

10. Payment Gateway and Processing Fees

Payment gateway fees, bank charges, foreign exchange fees, card processing fees, or administrative charges may be non-refundable where they have already been charged by third-party providers.

If a refund is approved, the final refund amount may be reduced by applicable non-refundable third-party charges where permitted by law.

11. Refund Processing Time

If your refund request is approved, processing time may vary depending on:

  • Payment method
  • Payment gateway
  • Bank processing time
  • Currency conversion or international payment processing
  • Fraud or compliance review requirements

Refunds may take several business days to appear in your account after approval and processing.

12. No Physical Returns

Since our services are digital/service-based, customers do not need to return physical goods unless a specific physical item was separately supplied and expressly covered by different return terms.

13. Chargebacks and Payment Disputes

If you have a billing concern, please contact us first at billings@qbswiftlimited.com so we can review and attempt to resolve the issue.

Filing a chargeback without first contacting us may delay investigation and resolution. We reserve the right to provide order records, service communication, delivery evidence, and relevant documentation to payment providers or banks in response to chargebacks.

14. Customer Responsibility

Before placing an order, you are responsible for reviewing:

  • Product or service description
  • Pricing
  • Plan details
  • User requirements
  • Service scope
  • Compatibility or suitability for your business needs
  • Any limitations, disclaimers, or third-party requirements

If you are unsure which product or service is right for you, please contact us before placing an order.

15. QuickBooks and Intuit Disclaimer

QuickBooks and Intuit are trademarks or registered trademarks of Intuit Inc. QB Swift Limited is an independent service provider and is not Intuit’s official website unless expressly stated.

Any QuickBooks-related guidance, setup support, consulting, product assistance, or service support provided through this website is offered independently by QB Swift Limited.

Third-party software or subscription terms may affect refund eligibility.

16. Changes to This Policy

QB Swift Limited may update this Return & Refund Policy from time to time to reflect changes in our services, payment methods, legal requirements, third-party provider terms, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions about this Return & Refund Policy or want to submit a refund or cancellation request, please contact us:

QB Swift Limited
8/F, China Hong Kong Tower,
8-12 Hennessy Road,
Wan Chai, Hong Kong

Support Email: support@qbswiftlimited.com
Billing Email: billings@qbswiftlimited.com
Phone: +852 9854 7967

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